Shipping policy

Processing & Packaging Time
Every order is carefully inspected and professionally packaged in Japan. Processing and packaging time is 3–6 business days before shipment.

Shipping & Estimated Delivery
We ship orders via FedEx, UPS, DHL, or EMS. Typically, shipments arrive within 3–10 business days from the shipping date.

Note: Shipping times are estimates and may vary due to carrier schedules, customs clearance, and local delivery conditions.

Professional Packaging
All items are packed with high-quality protective materials to ensure they arrive in perfect condition.

Insured Shipping
All shipments are insured for your peace of mind. In the rare event of damage or loss during transit, please contact us immediately at zenmarks.shop@gmail.com, and we will assist you in resolving the issue.

Tracking
A tracking number will be provided by email after shipment. You can track your order through the carrier's tracking system.

Customs & Taxes
All prices displayed on the website are before any import taxes, duties, or local fees that may apply in the destination country. Customers who pay taxes at checkout (through the payment system) are not required to pay more – all legal charges are included in the final price.

Need Help?
For any questions or issues regarding shipping, please contact us at support@zenmarks.shop – we are happy to help ensure your order arrives safely.